In one call, 211 connects you to a full range of community, health, government and social services in Alberta.
211 is staffed by certified Information and Referral Specialists who are carefully trained to assess complex needs and refer callers to appropriate services. Callers often make contact because of one need (e.g. food bank), but during assessment realize there are other issues that are connected (e.g. lack of training, unemployment, debt, bills). 211 can address all issues in one call.
211 is:
- Free
- Confidential
- Multilingual
- Available 24 hours a day
Welcome to 211 Alberta
211 is currently available in Calgary, Edmonton and their surrounding communities. United Way originally brought 211 to the province of Alberta in 2004. Along with several partners, United Ways are working to ensure 211 will soon be available to all Albertans in every community in the province.
211 is an enhancement, not a replacement, of local Information & Referral services currently operating across the province. 211 analyzes data from calls to identify emerging needs, gaps in services and areas of high demand. 211 will share this data with various stakeholders, including local municipalities.
Citizens living in the city of Calgary, Cochrane, MD of Rockyview or Chestermere can reach Calgary’s 211 service. People outside those areas can call 403-264-3388 to reach 211.
Citizens living in the city of Edmonton, Strathcona County, Leduc County or Parkland County can reach Edmonton’s 211 service. People outside those areas can call 780-482-4636 to reach 211.
Please see the city specific pages of this site for more information
